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As of May 28th, 2019


Privacy Policy


BBB Center for Ethics is committed to maintaining your confidence and trust, and accordingly, maintains the following privacy policy to protect your information.

BBB Center for Ethics


BBB Center for Ethics encrypts billing information wherever requested online. Personal information is accessible only by staff and volunteers designated to handle requests. All Center agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with the Center.


How BBB Center for Ethics May Use Personal Information

BBB Center for Ethics will only use your personal information for the purpose for which it was submitted, such as to reply to inquiries and charity requests related to program participation. We will use such information to provide operational notices, in program record-keeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data, but will not result in the reporting or publication of any personal information provided to us.

Personal Information that BBB Center for Ethics May Collect

BBB Center for Ethics collects the following types of personal information: names, postal and email addresses, phone and facsimile numbers, and inquiry information. The Center may also collect information from charities that apply for Accreditation and for program participation, some of which might constitute personal information about the organization, as well as personal information from individuals acting solely in their work capacity.

BBB Center for Ethics does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How BBB Center for Ethics May Use Personal Information

Requests or inquiries about soliciting charities are processed directly by BBB Center for Ethics. In the instance that a request or inquiry about a regionally soliciting charity will be more appropriately handled by another BBB, the request or inquiry will be transferred to the proper BBB. By sending us a request or inquiry, you are allowing us to forward your information to the proper charity and the proper BBB, if necessary. Donor inquiries (i.e. individuals asking about specific charities to assist in making their giving decisions) may be forwarded by email, and donors should recognize that this method of transmission may not be secure. The Center may also share your personal information to research industry marketplace practices. Just as in any research we may do, our research will not result in the reporting or publication of any personal information. The Center never sells or rents personal information.

We will also release personal information under the following circumstances:

  • Where release is required by law (for example, a subpoena) or regulation, or is requested by an agency for governmental investigative purposes or governmental proceedings;

  • Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; or

  • To appropriate persons, where your communication suggests possible harm to others.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at

Computer Tracking and Cookies

Our website is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public, and may also be provided to others, but the statistics contain no personal information and cannot be used to gather such information.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. BBB Center for Ethics uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the Center site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.



If you have a complaint about BBB Center for Ethics’ compliance with this privacy policy, you may contact us at

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